Returns & Refunds

1. Our Commitment

We carefully inspect and package our mineral specimens before shipment. Because natural minerals are unique and often delicate, we encourage customers to review photographs, descriptions and measurements carefully before purchasing.

2. Returns

Returns may be accepted depending on the circumstances and the condition of the specimen. If you wish to return an item, please contact us before sending anything back.

3. Return Conditions

To be considered for a return, the following conditions may apply:

• The return request should be submitted within the applicable return period.
• The specimen should be returned in the same condition in which it was received.
• The specimen should be packaged securely to prevent damage during return shipping.
• Any original packaging or documentation should be included when applicable.
• The customer should contact us before shipping the return.

4. Damaged Specimens

Natural mineral specimens can be fragile and may be damaged during transportation. If your specimen arrives damaged, please contact us as soon as possible.

Please provide clear photographs of the package, packaging materials and damaged specimen so that we can review the situation and determine the appropriate solution.

5. Incorrect or Different Item

If you receive an item that is different from the specimen you ordered, please contact us promptly with your order information and photographs of the item received.

We will review the order and work with you to find an appropriate solution.

6. Refunds

If a refund is approved, the refund will normally be issued using the original payment method where possible.

For payments made through PayPal, the refund may be processed through PayPal to the payment method associated with the transaction.

The time required for a refund to appear in your account may depend on the payment provider and financial institution.

7. Return Shipping Costs

Return shipping costs may depend on the reason for the return. Customers may be responsible for return shipping when a return is requested for reasons unrelated to an error, damage or problem attributable to us.

Please contact us before returning an item so that we can confirm the applicable shipping arrangements.

8. Natural Characteristics of Minerals

Mineral specimens are natural geological objects. Differences in color, crystal shape, matrix, surface texture, inclusions and minor imperfections are normal characteristics of natural specimens.

Such natural characteristics should not automatically be considered defects. Please review the photographs and description of each specimen carefully before purchasing.

9. Custom and Special Orders

Special orders, custom selections or specimens prepared specifically for a customer may have different return conditions. Please confirm the applicable terms before placing a special order.